Refund Policy

We consider returns of qualifying new goods for both non-defective reasons and product problems, and customers may also request an exchange. For a preference change, changed decision, or mistaken option, the merchandise must be unused and remain in its original state with packaging, tags, and supplied accessories. Damage, defects, wrong items, missing pieces, or a substantial mismatch with the description can be raised for resolution. Nothing here removes rights that applicable law protects.

Start with authorization

Write to fukyou78494@gmail.com no later than 30 calendar days after the order is delivered. Share the order number, the email used at checkout, and an explanation. When the concern involves damage, a fault, incomplete contents, or an incorrect item, we may ask for clear images or video of both the goods and packaging.

Return by mail

Approval is required before sending anything. The correct return destination and mailing instructions are confirmed after the review, and the correspondence address should not be assumed to be a return facility. Each package includes a free prepaid label for an eligible approved mailed return. After authorization, use the enclosed label; if it was not received or has been lost, ask us for help. We do not charge for that label, its related return postage, or restocking. Exchange fulfillment is based on approval and stock on hand.

Credit to the original method

Once approved, the refund is processed and initiated to the original payment method within 10 days. The receiving bank or issuer can take longer to make the amount visible.